Return & Refund Policy

Thank you for purchasing artwork from our studio. Each piece is made with care and represents a unique, original creation. Because of the nature of original art, we have a clear and fair return policy outlined below.

RETURNS

We accept returns only under the following conditions:

• The artwork arrived damaged in transit (must be reported within 3 days of delivery).
• The wrong item was delivered.

To be eligible for a return:

• You must contact us at info@shimovaart.com within 3 days of receiving the artwork.
• The artwork must be returned in its original condition and packaging within 14 days after your return request is approved. (depending on where you live, the time it may take for your exchanged product to reach you may vary. 
• Return shipping is the buyer’s responsibility unless the item arrived damaged or incorrect.

We do not accept returns for:

• Change of mind.
• Custom or commissioned artworks.

REFUNDS

Once your return is received and inspected:

• We will notify you by email whether your refund has been approved.
• If approved, a refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error or damage during transit.

DAMAGED ITEMS

If your artwork arrives damaged:

• Please take clear photos of the packaging and the artwork.
• Email them to us at info@shimovaart.com within 3 days of delivery.
• We will either offer a full refund or ship a replacement if available.